Most digital adoption platforms focus on pop-ups, walkthroughs, and embedded tooltips. Fluency takes a different approach. Our platform helps teams adopt new software and workflows through structured SOPs and real-time documentation - automatically captured as your team works.
If your priority is standardisation, process clarity, and long-term operational adoption - particularly in regulated, service-heavy industries - Fluency may be the best digital adoption platform alternative for your environment.
What Is a Digital Adoption Platform?
A digital adoption platform (DAP) is a type of software that helps organisations onboard users onto new tools or systems. DAPs often use overlays, prompts, or in-app guides to walk users through tasks. This approach works well for simple apps - but it falls short when adoption requires deeper process understanding or long-term SOP consistency.
Fluency fills that gap. Instead of relying on temporary walkthroughs, we help teams embed process knowledge directly into how they work - creating searchable, role-specific documentation that reflects actual system usage.
Why Teams Choose Fluency Over Traditional DAPs
Fluency supports digital adoption by making it easier to:
- Train users on new or updated systems
- Capture how experienced staff use tools and replicate those steps as SOPs
- Onboard new hires with documented workflows
- Maintain consistency across teams, departments, and locations
- Avoid "retraining" after walkthroughs disappear or UI changes
A Better Fit for Complex, Regulated Environments
Traditional digital adoption platforms are built for web-based SaaS tools. Fluency works everywhere - across legacy systems, proprietary software, on-prem applications, and physical workflows.
That makes it ideal for:
- Financial services
- Banks
- Insurance companies
- Asset management
- Government
- Manufacturing
- Professional services
If your tools can't be embedded or altered, but you still need to support long-term process adoption - Fluency offers a better path forward.
How Fluency Supports Digital Adoption
Fluency makes it easy to build real-time documentation that supports:
- Initial onboarding – Document new processes during training and share with future team members
- Process updates – Automatically update documentation when procedures change
- Ongoing support – Provide searchable guides for role-specific workflows, available on demand
- Compliance training – Ensure adoption of procedures that meet audit and regulatory standards
All without needing to manually write guides, take screenshots, or chase subject matter experts.
Features That Drive Long-Term Adoption
- AI-generated SOPs – Fluency captures real-time user behaviour and generates clear, structured documentation
- Version control & approval workflows – Keep training content up to date and compliant
- Role-based access – Ensure teams only see the processes that apply to them
- Annotation and editing tools – Add context, instructions, and warnings to key steps
- Central knowledge hub – Give users one place to find answers - no extra software required
Ready to get started?
Join thousands of users who are already using Fluency to improve their workflow.
When a Traditional DAP Isn't the Right Fit
Fluency may be a better alternative to a standard digital adoption platform if:
- You work with complex or regulated systems
- You can't embed overlays in your software
- You need traceable, auditable documentation
- You care more about repeatable execution than UI prompts
- You want documentation that lasts beyond the first few weeks of adoption
Process-Driven Digital Adoption - Without the Overlays
Fluency helps organisations onboard, train, and scale by making process knowledge accessible - at the moment it's needed, in the format teams already trust: structured SOPs.
